FasTrak fiasco – Fastrak tickets wrong driver, won’t correct mistake


CONCORD, Calif. (KGO) — Tens of millions of motorists pay tolls with Fastrak, and officers say electronic toll assortment is correct — most of the time. However with hundreds of thousands of automobiles, even a small proportion of errors affects a whole lot of people. And lots of of them have come to 7 On Your Aspect when Fastrak cannot — or will not — undo the mistakes.

“Probably the most annoying half was they would not pay attention,” stated David Mascorro of Harmony, who tried for weeks to get Fastrak to undo an obvious mistake. It didn’t work. “I can understand if it was only a couple digits off, however this was utterly mistaken they usually wouldn’t budge.”

Mascorro uses Fastrak, so he was stunned to get a ticket in any respect. The ticket claimed he crossed the San Mateo Bridge one evening with out paying the toll… which made no sense.

“I never go on that bridge,” he stated. “I in all probability have used it as soon as in my entire life.”

Not only that, but he does not even own the automotive listed on the quotation.

“I appeared closer and saw the license plate shouldn’t be mine,” Mascorro stated. “I seemed at the photograph of the entrance of the automotive and it isn’t my automotive. I went to Fastrak and advised them that they usually stated, ‘Oh properly the DMV has to repair that.’ ”

So he took a time off work, went to the DMV, and received into a type of lengthy strains.

“I was in line for about an hour, received up there and the individual seems to be it up and says, ‘Yeah that’s not your automotive.'” Mascorro recalled. “I stated, ‘Can you give me a letterhead saying that is not my automotive?’ She stated, ‘No, we will not offer you details about the automotive.'”

The DMV stated to go back to Fastrak to clear the ticket. Fastrak despatched him again to the DMV to clear the title of the automotive. Neither agency might undo no matter mistake was causing the issue.

“They only stored pushing me forwards and backwards, forwards and backwards,” Mascorro stated. “It was simply so frustrating. No one would pay attention.”

Mascorro went to a Harmony police officer who ran the plate on the ticket and confirmed it wasn’t Mascorro’s automotive. However police stated they were not approved to offer the proof Fastrak needed to dismiss the ticket.

By now he’d spent so much time making an attempt to right the error, Mascorro questioned if he should just pay the $30 ticket.

“I did not need to pay it, as a result of I’d get another one,” he stated. “Any person was getting off at my expense. I was lost. I did not know what to do. That is once I contacted 7 On Your Aspect.”

And 7 On Your Aspect acquired to the underside of how Mascorro ended up with anyone else’s ticket. Turns out he and another driver had every simply bought a automotive from Ford of Walnut Creek.

Both Mascorro and the opposite driver put their Fastrak toll tags of their new automobiles. Mascorro crossed the Bay Bridge, and the opposite driver crossed the San Mateo Bridge. Nevertheless, Fastrak data nonetheless listed the Ford dealership as the registered owner of each automobiles, in order that they weren’t yet coated by these Fastrak accounts. So, each received tickets. Each went to the dealership, which in turn despatched them again to Fastrak with the names of the brand new automotive house owners.

And by mistake, Fastrak despatched both tickets to Mascorro.

It is difficult – but DMV data could be sluggish to make their approach to the Fastrak pc system. That may lead to ticket errors. And placing a toll tag in a automotive does not essentially mean it can pay a toll. The automotive’s license plate have to be related to a Fastrak account.

After we identified the error, Fastrak dismissed Mascorro’s ticket.

“It was resolved actually in a day and a half,” Mascorro stated. “I knew my heroes would come by means of.”

Check out more tales and videos by Michael Finney and 7 On Your Aspect.

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